We guarantee that all products that you have purchased on our online shop are top quality and we are committed to provide you the best shopping experience.
In case there's a damage or you did not receive your order, we are glad to offer you a refund. Our policy lasts 15 days. If 15 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Refund will not be accepted if the product is broken or if the product is used
To complete your return, we require an online receipt/ email confirmation or proof of purchase.
There are certain situations where only partial refunds are granted
Any item not in its original condition, is damaged or missing parts for reasons not due to our error ( Before the item is delivered the customer)Any item that is returned more than 15 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if you did not receive the product. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and we will verify if your item is applicable for exchange. If applicable, you need to send back to us the item and shoulder the shipping fees.
To return your product, you should mail your product to us. Send us an email and we will provide the address.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item, you should consider using a trackable shipping service or purchasing shipping insurance (e.g Fasrack, J&T Express, Lalamove or Grab Express). We don’t guarantee that we will receive your returned item.
Since the products are displayed online on different screen resolutions, there may be possibilities that colors or design of the product delivered may vary in actual color. We're using studio lights during photo shoots which impacts the color of the items making it slightly lighter. Customers are requested to read all the details on product page before placing the order.